Support
Contact 21ST AURA
We are a small New Zealand marketplace team. The fastest route depends on what you need — pick the channel below that matches your issue.
Report a listing or user
Use the Report button on the listing or profile. Reports go straight to the moderation queue and are treated confidentially.
How reporting worksBuying or selling questions
Read the buying and selling rules first — most questions about disclosures, drafts and publishing are answered there.
Selling rulesPrivacy requests
Ask for a copy of your information, a correction, or deletion. Signed-in users can submit a request from their account.
Privacy contactContact 21ST AURA Support
Send us a message and we'll reply by email. For urgent safety concerns about a listing, use the Report button on that listing as well.
Prefer email? Write to us at 21staura@gmail.com.
21ST AURA Business Information
- Trading name
- 21ST AURA
- Business / registered address
- Business address available on request
- Support email
- 21staura@gmail.com
- Support hours
- Monday–Friday, 9:00 AM–5:00 PM NZ time; Saturday–Sunday: Closed.
What we can and cannot help with
We can help with accounts, listings, messaging, moderation and privacy. We cannot value your vehicle, inspect it, verify its history, give legal, mechanical or finance advice, or become involved in a private dispute over a sale. 21ST AURA is not a party to any sale and does not handle money.
For consumer complaints about a trader you may contact the Commerce Commission, the Motor Vehicle Disputes Tribunal or Citizens Advice Bureau. For privacy complaints you may contact the Office of the Privacy Commissioner.
Last reviewed 12 September 2026.