Support

Contact 21ST AURA

We are a small New Zealand marketplace team. The fastest route depends on what you need — pick the channel below that matches your issue.

Report a listing or user

Use the Report button on the listing or profile. Reports go straight to the moderation queue and are treated confidentially.

How reporting works

Buying or selling questions

Read the buying and selling rules first — most questions about disclosures, drafts and publishing are answered there.

Selling rules

Privacy requests

Ask for a copy of your information, a correction, or deletion. Signed-in users can submit a request from their account.

Privacy contact

Our contact details

The details below are placeholders. They must be replaced with the real registered business information before 21ST AURA is opened to the public.

Legal entity: [PLACEHOLDER — registered legal entity name]
Trading name: 21ST AURA
NZBN: [PLACEHOLDER — NZBN]
Company number: [PLACEHOLDER — NZ company number]
Support email: [PLACEHOLDER — support email address]
Privacy officer: [PLACEHOLDER — privacy officer name]
Privacy email: [PLACEHOLDER — privacy officer email address]
Phone: [PLACEHOLDER — support phone number]
Support hours: [PLACEHOLDER — support hours]
Response time: [PLACEHOLDER — target first-response time]

[PLACEHOLDER — registered street address, New Zealand]

What we can and cannot help with

We can help with accounts, listings, messaging, moderation and privacy. We cannot value your vehicle, inspect it, verify its history, give legal, mechanical or finance advice, or become involved in a private dispute over a sale. 21ST AURA is not a party to any sale and does not handle money.

For consumer complaints about a trader you may contact the Commerce Commission, the Motor Vehicle Disputes Tribunal or Citizens Advice Bureau. For privacy complaints you may contact the Office of the Privacy Commissioner.

Last reviewed 12 September 2026.